Ok, I'll keep playing around with it and see if there is anything I can do on my side.

I think I have more information. When I plugged in the laptop the performance got better. So, I'm wondering if the onboard non-Nvidia chip was the one originally running. However, even with the laptop plugged in I'm still getting pretty meh performance. Any suggestions? Or things I should look at? Is there a way to do a dxdiag equivalent and get that sent to you?